Privacy Policy
PRIVACY POLICY
Last updated September 06, 2024
This Privacy Notice for SOPE BEAUTY SRL (doing business as Sope)
('we', 'us', or 'our'), describes how and why we might access, collect, store,
use, and/or share ('process') your personal information when you use our
services ('Services'), including when you:
Visit our website at https://sopecare.com, or any website of ours that
links to this Privacy Notice
Engage with us in other related ways, including any sales,
marketing, or events
Questions or concerns? Reading this Privacy Notice will help you
understand your privacy rights and choices. We are responsible for making
decisions about how your personal information is processed. If you do not
agree with our policies and practices, please do not use our Services. If
you still have any questions or concerns, please contact us at
hello@sopecare.com.
SUMMARY OF KEY POINTS
This summary provides key points from our Privacy Notice, but you
can find out more details about any of these topics by clicking the
link following each key point or by using our table of contents below
to find the section you are looking for.
What personal information do we process? When you visit, use, or
navigate our Services, we may process personal information depending on
how you interact with us and the Services, the choices you make, and the
products and features you use. Learn more about personal information you
disclose to us.
Do we process any sensitive personal information? Some of the
information may be considered 'special' or 'sensitive' in certain jurisdictions,
for example your racial or ethnic origins, sexual orientation, and religious
beliefs. We do not process sensitive personal information.
Do we collect any information from third parties? We do not collect any
information from third parties.
How do we process your information? We process your information to
provide, improve, and administer our Services, communicate with you, for
security and fraud prevention, and to comply with law. We may also
process your information for other purposes with your consent. We process
your information only when we have a valid legal reason to do so. Learn
more about how we process your information.
In what situations and with which types of parties do we share
personal information? We may share information in specific situations
and with specific categories of third parties. Learn more about when and
with whom we share your personal information.
How do we keep your information safe? We have adequate
organisational and technical processes and procedures in place to protect
your personal information. However, no electronic transmission over the
internet or information storage technology can be guaranteed to be 100%
secure, so we cannot promise or guarantee that hackers, cybercriminals, or
other unauthorised third parties will not be able to defeat our security and
improperly collect, access, steal, or modify your information. Learn more
about how we keep your information safe.
What are your rights? Depending on where you are located
geographically, the applicable privacy law may mean you have certain
rights regarding your personal information. Learn more about your privacy
rights.
How do you exercise your rights? The easiest way to exercise your
rights is by submitting a data subject access request, or by contacting us.
We will consider and act upon any request in accordance with applicable
data protection laws.
Want to learn more about what we do with any information we
collect? Review the Privacy Notice in full.
TABLE OF CONTENTS
1. WHAT INFORMATION DO WE COLLECT?
2. HOW DO WE PROCESS YOUR INFORMATION?
3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR
PERSONAL INFORMATION?
4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL
INFORMATION?
5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
6. HOW DO WE HANDLE YOUR SOCIAL LOGINS?
7. HOW LONG DO WE KEEP YOUR INFORMATION?
8. HOW DO WE KEEP YOUR INFORMATION SAFE?
9. WHAT ARE YOUR PRIVACY RIGHTS?
10. CONTROLS FOR DO-NOT-TRACK FEATURES
11. DO WE MAKE UPDATES TO THIS NOTICE?
12. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
13. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE
COLLECT FROM YOU?
1. WHAT INFORMATION DO WE COLLECT?
Personal information you disclose to us
In Short: We collect personal information that you provide to us.
We collect personal information that you voluntarily provide to us when you
register on the Services, express an interest in obtaining information about
us or our products and Services, when you participate in activities on the
Services, or otherwise when you contact us.
Personal Information Provided by You. The personal information that we
collect depends on the context of your interactions with us and the
Services, the choices you make, and the products and features you use.
The personal information we collect may include the following:
- names
- phone numbers
- email addresses
- mailing addresses
- usernames
- passwords
- contact preferences
- contact or authentication data
- billing addresses
- debit/credit card numbers
Sensitive Information. We do not process sensitive information.
Payment Data. We may collect data necessary to process your payment if
you choose to make purchases, such as your payment instrument number,
and the security code associated with your payment instrument. All
payment data is handled and stored by Stripe. You may find their privacy
notice link(s) here: https://stripe.com/en-ro/legal/privacy-center.
Social Media Login Data. We may provide you with the option to register
with us using your existing social media account details, like your
Facebook, X, or other social media account. If you choose to register in this
way, we will collect certain profile information about you from the social
media provider, as described in the section called 'HOW DO WE HANDLE
YOUR SOCIAL LOGINS?' below.
All personal information that you provide to us must be true, complete, and
accurate, and you must notify us of any changes to such personal
information.
Information automatically collected
In Short: Some information — such as your Internet Protocol (IP) address
and/or browser and device characteristics — is collected automatically
when you visit our Services.
We automatically collect certain information when you visit, use, or
navigate the Services. This information does not reveal your specific
identity (like your name or contact information) but may include device and
usage information, such as your IP address, browser and device
characteristics, operating system, language preferences, referring URLs,
device name, country, location, information about how and when you use
our Services, and other technical information. This information is primarily
needed to maintain the security and operation of our Services, and for our
internal analytics and reporting purposes.
Like many businesses, we also collect information through cookies and
similar technologies.
The information we collect includes:
- Log and Usage Data. Log and usage data is service-related,
diagnostic, usage, and performance information our servers
automatically collect when you access or use our Services and
which we record in log files. Depending on how you interact with us,
this log data may include your IP address, device information,
browser type, and settings and information about your activity in the
Services (such as the date/time stamps associated with your usage,
pages and files viewed, searches, and other actions you take such
as which features you use), device event information (such as
system activity, error reports (sometimes called 'crash dumps'), and
hardware settings).
- Device Data. We collect device data such as information about your
computer, phone, tablet, or other device you use to access the
Services. Depending on the device used, this device data may
include information such as your IP address (or proxy server), device
and application identification numbers, location, browser type,
hardware model, Internet service provider and/or mobile carrier,
operating system, and system configuration information.
- Location Data. We collect location data such as information about
your device's location, which can be either precise or imprecise. How
much information we collect depends on the type and settings of the
device you use to access the Services. For example, we may use
GPS and other technologies to collect geolocation data that tells us
your current location (based on your IP address). You can opt out of
allowing us to collect this information either by refusing access to the
information or by disabling your Location setting on your device.
However, if you choose to opt out, you may not be able to use
certain aspects of the Services.
Google API
Our use of information received from Google APIs will adhere to Google
API Services User Data Policy, including the Limited Use requirements.
2. HOW DO WE PROCESS YOUR INFORMATION?
In Short: We process your information to provide, improve, and administer
our Services, communicate with you, for security and fraud prevention, and
to comply with law. We may also process your information for other
purposes with your consent.
We process your personal information for a variety of reasons,
depending on how you interact with our Services, including:
- To facilitate account creation and authentication and otherwise
manage user accounts. We may process your information so you
can create and log in to your account, as well as keep your account
in working order.
- To deliver and facilitate delivery of services to the user. We may
process your information to provide you with the requested service.
- To respond to user inquiries/offer support to users. We may
process your information to respond to your inquiries and solve any
potential issues you might have with the requested service.
- To send administrative information to you. We may process your
information to send you details about our products and services,
changes to our terms and policies, and other similar information.
- To fulfil and manage your orders. We may process your
information to fulfil and manage your orders, payments, returns, and
exchanges made through the Services.
- To save or protect an individual's vital interest. We may process
your information when necessary to save or protect an individual’s
vital interest, such as to prevent harm.
3. WHAT LEGAL BASES DO WE RELY ON TO
PROCESS YOUR INFORMATION?
In Short: We only process your personal information when we believe it is
necessary and we have a valid legal reason (i.e. legal basis) to do so under
applicable law, like with your consent, to comply with laws, to provide you
with services to enter into or fulfil our contractual obligations, to protect
your rights, or to fulfil our legitimate business interests.
The General Data Protection Regulation (GDPR) and UK GDPR require us
to explain the valid legal bases we rely on in order to process your personal
information. As such, we may rely on the following legal bases to process
your personal information:
- Consent. We may process your information if you have given us
permission (i.e. consent) to use your personal information for a
specific purpose. You can withdraw your consent at any time. Learn
more about withdrawing your consent.
- Performance of a Contract. We may process your personal
information when we believe it is necessary to fulfil our contractual
obligations to you, including providing our Services or at your
request prior to entering into a contract with you.
- Legal Obligations. We may process your information where we
believe it is necessary for compliance with our legal obligations, such
as to cooperate with a law enforcement body or regulatory agency,
exercise or defend our legal rights, or disclose your information as
evidence in litigation in which we are involved.
- Vital Interests. We may process your information where we believe
it is necessary to protect your vital interests or the vital interests of a
third party, such as situations involving potential threats to the safety
of any person.
4. WHEN AND WITH WHOM DO WE SHARE YOUR
PERSONAL INFORMATION?
In Short: We may share information in specific situations described in this
section and/or with the following categories of third parties.
Vendors, Consultants, and Other Third-Party Service Providers. We
may share your data with third-party vendors, service providers,
contractors, or agents ('third parties') who perform services for us or on
our behalf and require access to such information to do that work. We have
contracts in place with our third parties, which are designed to help
safeguard your personal information. This means that they cannot do
anything with your personal information unless we have instructed them to
do it. They will also not share your personal information with any
organisation apart from us. They also commit to protect the data they hold
on our behalf and to retain it for the period we instruct.
The categories of third parties we may share personal information with are
as follows:
- Ad Networks
- Cloud Computing Services
- Affiliate Marketing Programs
- AI Platforms
- Communication & Collaboration Tools
- Data Analytics Services
- Data Storage Service Providers
- Finance & Accounting Tools
- Social Networks
- Sales & Marketing Tools
- Retargeting Platforms
- Product Engineering & Design Tools
- Performance Monitoring Tools
- Payment Processors
- Order Fulfilment Service Providers
- Testing Tools
- User Account Registration & Authentication Services
- Website Hosting Service Providers
We also may need to share your personal information in the following
situations:
- Business Transfers. We may share or transfer your information in
connection with, or during negotiations of, any merger, sale of
company assets, financing, or acquisition of all or a portion of our
business to another company.
- When we use Google Maps Platform APIs. We may share your
information with certain Google Maps Platform APIs (e.g. Google
Maps API, Places API). Google Maps uses GPS, Wi-Fi, and cell
towers to estimate your location. GPS is accurate to about 20
meters, while Wi-Fi and cell towers help improve accuracy when
GPS signals are weak, like indoors. This data helps Google Maps
provide directions, but it is not always perfectly precise. We obtain
and store on your device ('cache') your location. You may revoke
your consent anytime by contacting us at the contact details
provided at the end of this document.
5. DO WE USE COOKIES AND OTHER TRACKING
TECHNOLOGIES?
In Short: We may use cookies and other tracking technologies to collect
and store your information.
We may use cookies and similar tracking technologies (like web beacons
and pixels) to gather information when you interact with our Services.
Some online tracking technologies help us maintain the security of our
Services and your account, prevent crashes, fix bugs, save your
preferences, and assist with basic site functions.
We also permit third parties and service providers to use online tracking
technologies on our Services for analytics and advertising, including to help
manage and display advertisements, to tailor advertisements to your
interests, or to send abandoned shopping cart reminders (depending on
your communication preferences). The third parties and service providers
use their technology to provide advertising about products and services
tailored to your interests which may appear either on our Services or on
other websites.
Specific information about how we use such technologies and how you can
refuse certain cookies is set out in our Cookie Notice.
Google Analytics
We may share your information with Google Analytics to track and analyse
the use of the Services. The Google Analytics Advertising Features that we
may use include: Google Display Network Impressions Reporting, Google
Analytics Demographics and Interests Reporting and Remarketing with
Google Analytics. To opt out of being tracked by Google Analytics across
the Services, visit https://tools.google.com/dlpage/gaoptout. You can opt
out of Google Analytics Advertising Features through Ads Settings and Ad
Settings for mobile apps. Other opt out means include
http://optout.networkadvertising.org/ and
http://www.networkadvertising.org/mobile-choice. For more information on
the privacy practices of Google, please visit the Google Privacy & Terms
page.
6. HOW DO WE HANDLE YOUR SOCIAL LOGINS?
In Short: If you choose to register or log in to our Services using a social
media account, we may have access to certain information about you.
Our Services offer you the ability to register and log in using your third-
party social media account details (like your Facebook or X logins). Where
you choose to do this, we will receive certain profile information about you
from your social media provider. The profile information we receive may
vary depending on the social media provider concerned, but will often
include your name, email address, friends list, and profile picture, as well
as other information you choose to make public on such a social media
platform.
We will use the information we receive only for the purposes that are
described in this Privacy Notice or that are otherwise made clear to you on
the relevant Services. Please note that we do not control, and are not
responsible for, other uses of your personal information by your third-party
social media provider. We recommend that you review their privacy notice
to understand how they collect, use, and share your personal information,
and how you can set your privacy preferences on their sites and apps.
7. HOW LONG DO WE KEEP YOUR INFORMATION?
n Short: We keep your information for as long as necessary to fulfil the
purposes outlined in this Privacy Notice unless otherwise required by law.
We will only keep your personal information for as long as it is necessary
for the purposes set out in this Privacy Notice, unless a longer retention
period is required or permitted by law (such as tax, accounting, or other
legal requirements). No purpose in this notice will require us keeping your
personal information for longer than the period of time in which users have
an account with us.
When we have no ongoing legitimate business need to process your
personal information, we will either delete or anonymise such information,
or, if this is not possible (for example, because your personal information
has been stored in backup archives), then we will securely store your
personal information and isolate it from any further processing until deletion
is possible.
8. HOW DO WE KEEP YOUR INFORMATION SAFE?
In Short: We aim to protect your personal information through a system of
organisational and technical security measures.
We have implemented appropriate and reasonable technical and
organisational security measures designed to protect the security of any
personal information we process. However, despite our safeguards and
efforts to secure your information, no electronic transmission over the
Internet or information storage technology can be guaranteed to be 100%
secure, so we cannot promise or guarantee that hackers, cybercriminals, or
other unauthorised third parties will not be able to defeat our security and
improperly collect, access, steal, or modify your information. Although we
will do our best to protect your personal information, transmission of
personal information to and from our Services is at your own risk. You
should only access the Services within a secure environment.
9. WHAT ARE YOUR PRIVACY RIGHTS?
In Short: In some regions, such as the European Economic Area (EEA),
United Kingdom (UK), and Switzerland, you have rights that allow you
greater access to and control over your personal information. You may
review, change, or terminate your account at any time, depending on your
country, province, or state of residence.
In some regions (like the EEA, UK, and Switzerland), you have certain
rights under applicable data protection laws. These may include the right (i)
to request access and obtain a copy of your personal information, (ii) to
request rectification or erasure; (iii) to restrict the processing of your
personal information; (iv) if applicable, to data portability; and (v) not to be
subject to automated decision-making. In certain circumstances, you may
also have the right to object to the processing of your personal information.
You can make such a request by contacting us by using the contact details
provided in the section 'HOW CAN YOU CONTACT US ABOUT THIS
NOTICE?' below.
We will consider and act upon any request in accordance with applicable
data protection laws.
If you are located in the EEA or UK and you believe we are unlawfully
processing your personal information, you also have the right to complain
to your Member State data protection authority or UK data protection
authority.
If you are located in Switzerland, you may contact the Federal Data
Protection and Information Commissioner.
Withdrawing your consent: If we are relying on your consent to process
your personal information, you have the right to withdraw your consent at
any time. You can withdraw your consent at any time by contacting us by
using the contact details provided in the section 'HOW CAN YOU
CONTACT US ABOUT THIS NOTICE?' below or updating your
preferences.
However, please note that this will not affect the lawfulness of the
processing before its withdrawal nor, will it affect the processing of your
personal information conducted in reliance on lawful processing grounds
other than consent.
Opting out of marketing and promotional communications: You can
unsubscribe from our marketing and promotional communications at any
time by clicking on the unsubscribe link in the emails that we send, or by
contacting us using the details provided in the section 'HOW CAN YOU
CONTACT US ABOUT THIS NOTICE?' below. You will then be removed
from the marketing lists. However, we may still communicate with you —
for example, to send you service-related messages that are necessary for
the administration and use of your account, to respond to service requests,
or for other non-marketing purposes.
Account Information
If you would at any time like to review or change the information in your
account or terminate your account, you can:
- Log in to your account settings and update your user account.
Upon your request to terminate your account, we will deactivate or delete
your account and information from our active databases. However, we may
retain some information in our files to prevent fraud, troubleshoot problems,
assist with any investigations, enforce our legal terms and/or comply with
applicable legal requirements.
Cookies and similar technologies: Most Web browsers are set to accept
cookies by default. If you prefer, you can usually choose to set your
browser to remove cookies and to reject cookies. If you choose to remove
cookies or reject cookies, this could affect certain features or services of
our Services.
If you have questions or comments about your privacy rights, you may
email us at hello@sopecare.com.
10. CONTROLS FOR DO-NOT-TRACK FEATURES
Most web browsers and some mobile operating systems and mobile
applications include a Do-Not-Track ('DNT') feature or setting you can
activate to signal your privacy preference not to have data about your
online browsing activities monitored and collected. At this stage, no uniform
technology standard for recognising and implementing DNT signals has
been finalised. As such, we do not currently respond to DNT browser
signals or any other mechanism that automatically communicates your
choice not to be tracked online. If a standard for online tracking is adopted
that we must follow in the future, we will inform you about that practice in a
revised version of this Privacy Notice.
11. DO WE MAKE UPDATES TO THIS NOTICE?
In Short: Yes, we will update this notice as necessary to stay compliant
with relevant laws.
We may update this Privacy Notice from time to time. The updated version
will be indicated by an updated 'Revised' date at the top of this Privacy
Notice. If we make material changes to this Privacy Notice, we may notify
you either by prominently posting a notice of such changes or by directly
sending you a notification. We encourage you to review this Privacy Notice
frequently to be informed of how we are protecting your information.
12. HOW CAN YOU CONTACT US ABOUT THIS
NOTICE?
If you have questions or comments about this notice, you may email us at
hello@sopecare.com or contact us by post at:
SOPE BEAUTY SRL
Sos. Alexandriei 544
Bragadiru, Ilfov 077025
Romania
13. HOW CAN YOU REVIEW, UPDATE, OR DELETE
THE DATA WE COLLECT FROM YOU?
Based on the applicable laws of your country, you may have the right to
request access to the personal information we collect from you, details
about how we have processed it, correct inaccuracies, or delete your
personal information. You may also have the right to withdraw your consent
to our processing of your personal information. These rights may be limited
in some circumstances by applicable law. To request to review, update, or
delete your personal information, please fill out and submit a data subject
access request.